The activities of System Management are part of one of the most sensitive areas in the management of operations of our customers.
That’s why our service is a service based on excellence skills and on a very high level team. Because we know that our customers need to perceive that their processes are in good hands.
The trust that is recognized to us is a constant stimulus for us and a daily commitment to improve ourselves and our services.
These are the Managed Services which Blueit is able to offer:
The user support activities are characterized by the greater level of proximity to our customers and require great attention and care in the management of the Experience.
We have invested in an excellent multilingual Service Desk, fully integrated into the delivery processes certified according to the highest industry standards.
– Multilingual Service Desk 1st / 2nd Level
– Asset Management
– Mobile Device Management (MDM)
– Software Distribution
– On Site Support
The Monitoring and Control activities provided by our Service Operations Center H24 represent the guarantee of maximum timeliness in responding to accidents and allow to reduce the impact in terms of Business Continuity.
They also guarantee a very high level of operational supervision, strongly contributing to increase the proactivity of the Technological Infrastructure Management Service.
For this reason, Blueit has created a Service Operations Center that guarantees coverage of 7x24x365 and that is able to promptly intervene on the systems of our customers.
The integration with the 2nd/3rd Level System Management structure allows us to obtain the maximum degree of coverage in terms of management and availability of the services.
– System Monitoring
– Backup Monitoring
– Database Monitoring
– Application Monitoring
– Security Monitoring
– System Support Level 0/1
– Job Scheduling
– Operational Reporting
Complete management of Server infrastructures, on Wintel platforms, Unix/Linux, AS400 and Hypervisor focusing on stability consolidation, enhancing performance and optimizing services provided to end users. H24 Monitoring of infrastructures, Capacity Planning and proactivity thanks to Event Management processes act to inform about eventual problems before these could impact on Customer Business.
Management and configuration of the main network devices (routers, switches, firewalls, load balancers, etc.) and the services that they offer. Setup of appliances (including Cisco) with VPN configuration, VLAN and Firewall rules.
Main applications management of Email (Exchange, Lotus Domino, Office365, BES etc.), Infrastructure (Active Directory, SharePoint, Citrix etc.), Web & Application (IIS, WebSphere, Apache, TomCat, GlassFish) and Monitoring (OMD, Nagios, Tivoli etc.).
System administration of the main application modules Leader in the market on open platforms (i.e. SAP, Dynamics AX) and Legacy (i.e. DIAPASON for i-Series)
– SAP BASIS Management
– Dynamics AX Administration
Installation, configuration and management of Database (SAP HANA, Oracle, SQL Server e DB2) and related analysis of optimization, reorg and tuning to improve the performance and interrogation check.
Management and analysis of security risks on infrastructures under management through patch management, non-compliance fixes, intrusion detection, vulnerability assessment, log management and manual HC. The goal is to minimize the possible discovery of the systems by controlling the infrastructure and keeping it updated to the best security standards available on the market, with continuous upgrades and alignments of the used tools (Antivirus tool, TSCM, TSIEM, Splunk etc.).
Service focused on consolidating and optimizing corporate infrastructures, allowing an efficiency increase of IT environments, with a consequent reduction in costs and maintenance times. This allows significant savings because it reduces the costs of system management and energy consumption of IT architectures. The technologies that are used include Vmware, Microsoft Hyper-V and Citrix XenApp.
Production continuity management to ensure the regular functioning of the company operations after an adverse event that affects the company information systems. Concerning that, Blueit is able to proactively manage IT incidents that could cause an interruption in a customer’s business.
Immediate and reliable recovery of files and applications classified as critical thanks to the use of an appropriately predefined Disaster Recovery Plan. This allows business continuity because the data and the crucial systems are “redundant” to the company in a secondary backup site.