Cognitive transformation

What is the cognitive challenge in IT?

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Providing services in the world of IT Outsourcing, by its very nature, leads to having to manage processes in the name and on behalf of the customer who perhaps often finds himself not having the right skills to support IT challenges and also struggles to keep up with Innovation and Continuous Transformation.

The main processes of the IT Outsourcing world are now fairly consolidated and standardized several times (e.g. ITIL) and are made up of well-defined and constantly traced phases.

In order to overcome the cognitive challenge, today it is necessary to identify for any of the process phases a technological response capable of achieving
objectives that the cognitive challenge poses.

Our continuous search for the balance between the cognitive and the affective, the balance between the immense search for technology and that human side that brings warmth, flexibility and closeness, is told by Francesco Sartini in This paper.

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