ServiceNow and BlueIT: a common strategy

BlueIT: now Service Provider ServiceNow Platform

BlueIT enriches its offer of managed services, allowing customers to switch - thanks to ServiceNow - from an IT-Ops approach to the innovative AI-Ops, with an eye on cost savings.

BlueIT has concluded its partnership process and is now a ServiceNow Service Provider thus adding to its portfolio of services also consulting, management and maintenance projects for ITSM ServiceNow environments, provided for over ten years by teams of certified professionals, also the possibility of offering their customers the adoption of the various modules of the ServiceNow suite in its entirety.

The offer

The possibility of being able to use the Domain Separation mode, granted only to Service Providers, to provide services based on product instances to their customers, ensuring the segregation of individual domains but enjoying the advantage of centralizing the provision of the product from a single managed platform, allows BlueIT to propose different ways of using the Suite's products so as to be able to adapt them perfectly to the specific needs of each individual operating reality, from the largest in terms of management personnel (dedicated product instance) up to smaller ones (Domain Separation mode).

Thanks to this new possibility, BlueIT is now able to propose to its interested customers the adoption of the various reference modules of the suite, ITSM, ITBM, HR, GRC, ITOM just to name a few, in addition, of course, to professional services for the design, implementation and production of these tools within individual client companies.

The BlueIT team

BlueIT has a team of developers able to operate on product frameworks and, thanks to the App Engine and DevOps modules available only to Service Providers, to create customized workflows and apps that can be shared on the reference marketplace.

In addition, as part of the offer of its Cognitive Managed Services, BlueIT is now able to equip itself with the products of the ITOM family (Visibility for auto discovery and service mapping, Health for event management and Optimization for multi-cloud management) to enrich its offer of managed services by moving the approach from the classic IT-Ops, based on a high effort of human activities, to the innovative AI-Ops, based mainly on process automation and the use of bots with AI/ML technology.

The partnership

”The continuous enrichment of our offer is based on a process of innovation possible thanks to the organization of work and the sharing of the skills we have acquired: we adopt everything we offer to our customers ourselves. And we have done the same with ServiceNow and we have seen in our experience the ways in which it solves the challenges that our business, like that of our customers, asks to face quickly and without burdening costs. For this we are proud that ServiceNow considered BlueIT the ideal partner to take on board as a Service Provider after more than two years in which no new partner had been considered”, said Girolamo Marazzi, CEO of BlueIT Benefit Company.

“Today We live in the experience economy: technology is at the side of the business and contributes to the achievement of objectives in a decisive way, every second. Companies must provide the best for both their employees and their customers and this is a strategy that we share with BlueIT, that is, wanting to satisfy and support their workforce through the right solutions and the customer, within a growth path that involves a 360-degree service. Not just the sale of one or more products. This is why we are satisfied with this partnership and we are convinced that it will bring excellent results,” commented Filippo Giannelli, Country Manager ServiceNow Italy.

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